Refunds & Exchanges

Returns Policy:

We hope you are very happy and satisfied with your order, but if for any reason you need to return your order you can do so within 2 weeks of purchase.

​Earrings cannot be returned.

Please don’t destroy or throw away any product and where relevant the external packaging, even if it’s faulty, before you’ve agreed with Paper Plane that doing so won't affect any refund you may be entitled to.
You’re liable for any diminished value of the product resulting from the handling of the product in any way other than what’s necessary to establish the nature, characteristics and functioning of the product while you’re responsible for it (this includes, in the context of a return, when the product is in transit back to the Paper Plane).

​If an items is damaged during transit to you, we will happily replace the product after photo evidence has been provided so long as we have a replacement in stock, if we don't have a replacement a refund will be issued.

Please email me at to discuss the return.  Return address is: Paper Plane, 196 Gloucester Road, Bristol, BS78NU


Most items are sent first class recorded delivery. Cards and postcards are sent first class standard delivery. Shipping is based on size/weight set by Royal Mail.